The Jay Group has been fulfilling relationships since its inception, nearly 50 years ago, in 1965. By transparently fulfilling your orders, we help you fulfill the relationships that you have with both your external and internal customers. With our fast, accurate fulfillment services, we strive to maintain the reputation that your business is built on. We regularly update our fulfillment services to stay on the forefront of emerging technologies and trends, allowing you and your customers to take advantage of the latest advances. Your clients will love the speed and accuracy of our services, and you’ll love the ease and cost savings our services provide. And we are constantly upgrading our services to keep pace with emerging technologies, allowing you and your customers to take advantage of the latest advances in fulfillment solutions.
We support many industry leading companies across the full array of channels to the market: direct to consumer marketing, one step retail through club stores and big boxes, two step retail through distributors; catalogs, eCommerce, and social media. Our breadth of marketing and logistical expertise spans across various channels, both traditional and emerging, helping you take your services and marketing message to your target audience. This not only ensures visibility for your business, but also enables you to effectively cater to the needs of your customers.
Our fulfillment services benefit your business on two fronts. Your clients will love the speed and accuracy of our services, and you’ll love the ease and cost savings our services provide. This cost efficiency means lower costs for you. You can pass on these cost savings to your clients to build additional sales and customer loyalty – or keep some of the savings to improve your bottom line.
The Jay Group provides fulfillment services…and much more. We offer a complete end to end solution for fulfilling orders and providing post sale customer services, like our 24/7 contact center and reverse logistics.
Our team, facilities, and systems are all designed to provide both business to consumer and business to business fulfillment services. We pick, pack, and ship products and literature directly to consumers. We also pick, pack, and ship marketing literature, samples, and displays to our clients’ own sales staff or to your business customers.Whatever products you need to manage and deliver, we have a solution that will provide you with high quality, reliable service. We support many industry leading companies across the full array of channels to the market: direct to consumer marketing, one step retail through club stores and big boxes, two step retail through distributors; catalogs, eCommerce, and social media. As new fulfillment technologies evolve, The Jay Group works to stay on the leading edge, providing you with the latest and best services available. The Jay Group became, and remains, an industry leader due to our diligent pursuit of excellence in new and traditional delivery services.
Through a JayCommerce online storefront, we can cost effectively receive your customers’ orders and help you cross sell and upsell related products. Our JayCommerce storefronts are fully integrated with our Order Management System and state of the art Warehouse Management System to insure that we accurately fill and ship your orders on time and provide you with the necessary reports to enable you to run your business. As new fulfillment technologies evolve, The Jay Group works to stay on the leading edge, providing you with the latest and best services available. The Jay Group became, and remains, an industry leader due to our diligent pursuit of excellence in new and traditional delivery services. Our systems are PCI-DSS certified to ensure the safe handling of your customers’ confidential credit card information. We know how important data security is to you and your customers. At The Jay Group, we work hard every day to ensure our client’s information and the information of their customers remain secure. When customers know their confidential information is safe with you, their trust in you increases, paving the way for lasting customer relationships.
Our systems also ensure your business processes are streamlined and can be managed even remotely, a primary requirement for businesses that are stretched over diverse geographical regions and cater to customers spread all over the world. The Jay Group keeps abreast of the new technologies shaping the fulfillment services industry and has always remained at the forefront when it comes to embracing these new developments.
Through our 320 domestic agent seats, our contact center provides answers to your external and internal customers before, during, and after the sale. We work with all available channels of communication – calls, emails, live chat, social media – to assist customers with their order, service, and technical help questions.
Sometimes fulfilling your customers’ needs includes product returns as well. The Jay Group’s distribution and 3PL services include reverse logistics. We have experience with both large retailer bulk returns and individual consumer returns.
This completely integrated, end to end solution can be augmented with the other value added services we offer in support of your promotional plans. Our services can be customized to suit your specific business goals and needs. You’re spared the expense of overhauling or even modifying the systems and processes already in place on your end. These services include:
- Contract packaging for specific promotional offers or differentiation by marketing channel
- Promotions processing for rebates, sweepstakes, customer loyalty programs, sales incentives
- Complete print solutions for your commercial, digital, print on demand, and personalized print requirements
- Procurement of promotional products, marketing collateral including displays, and transportation services
Finding truly trusted partners to whom you can entrust your brand is not easy and it’s time consuming. A trusted business partner is the key to surviving and staying ahead of competition in turbulent business environments. With the Jay Group, you’re in the right place to find all the answers to your 3PL warehousing and distribution, fulfillment, contact center, and promotions support needs, all under one roof and in the most cost-efficient way possible. .
The Jay Group works hard to provide you with reliable, secure solutions so you can concentrate on the core pursuits of your business. Let us worry about your fulfillment services; you have other things on which to focus your time and energy. The Jay Group will handle all of your inventory management, order fulfillment and delivery needs, and provide you with the complete visibility that you need to effectively run your business.